Terms and conditions

These rules explain what we sell, how you pay and what you can expect from SEOClave. If anything is unclear, write to us before you buy.

Who sells

SEOClave (seoclave.com) is a service of Romulo Felizola, sole proprietor, domiciled in Venezuela. Contact: serviciosdigitalesenvenezuela@gmail.com.

What SEOClave is

An online keyword research and SEO audit service. Keywords, search volumes, costs per click, difficulty and Google results come from an external data provider (DataForSEO) and are market estimates dated when they were queried. They help you decide, but they don't guarantee any position on Google or any business result.

Account

• One person, one account, with your real email. The account is personal: it isn't shared or resold.
• It can be open on 2 devices at a time; if you log in on another one, the oldest session is closed.
• We may close accounts that abuse the service, for example by creating accounts to get around limits.

Credits and plans

• Credits are spent when you query data. Before each query we tell you how many it costs.
• Credits are only for using SEOClave: they have no cash value, can't be transferred to another account or exchanged for cash, and expire within your plan's period. The only money refunded is what the refund policy says.
• Pass credits last 90 days; Pro and Agency credits, 30; Top-up credits, 60. When they expire they're lost; the ones that expire first are spent first.
• The Top-up (100 credits) can only be bought with an active Pro or Agency plan. It doesn't change your plan or extend what it includes.
• Pro and Agency include, during their 30 days, weekly tracking, audits and the API, even if you've already spent all the credits.
• With Pro or Agency you can track more keywords or check them daily by paying with credits, for 30-day periods. If you upgrade mid-period, you pay the difference for the remaining days; if you downgrade, that period's credits aren't returned. If you leave «Renew» on, at the end the credits for another 30 days are deducted from your balance (never money); with no balance or no plan, it goes back to what your plan includes and we let you know.
• Monthly plans don't renew themselves: each month you want to continue, you make your payment. If you renew Pro or Agency up to 7 days after it expires, up to 50 of the credits you didn't use carry over to the new month.
• Pro and Agency can also be paid yearly (12 months for the price of 10). Credits are delivered month by month: every 30 days you receive the plan's credits, for 12 deliveries, and up to 50 unused ones carry over to the next month. What the plan includes over time lasts the whole year. Yearly payment doesn't renew itself either.
• If a query fails or Google returns no results, the credits go back to your account.
• What you've already paid for isn't charged again while it's fresh (30 days; the top 10, 7 days).
• Prices may change, but never those of an order you've already placed.

Payments

• Prices are in dollars. If you pay in bolívares, the amount is calculated with the BCV euro rate of the day and fixed in your order.
• With Pago Móvil you pay outside the site, give us the reference and we check the payment in our account. Credits are added when we confirm it.
• Card, Apple Pay and Google Pay payments are processed by Paddle.com, our online reseller and Merchant of Record for those purchases, which also handles their refunds and taxes.
• A payment reference is valid for one order only.
• 7-day guarantee on your first Pass: if within 7 days of your payment being confirmed you no longer want it, ask for it in «Your purchases» and we refund the price minus the credits you used ($0.10 per credit), by the same method, without the payment method's fees and, if you paid in bolívares, at the rate of your payment. It applies if you used at most 20% of the credits. Asking for it cancels your remaining credits. It applies once per person (same ID, phone or card, even with another account) and only to your first purchase.
• Outside that guarantee, payments are non-refundable, unless the service doesn't work as described because of our mistake: in that case write to us and we'll fix it or return your unused credits.
• Everything about refunds is in the refund policy.

Permitted use

• Use it for your work or your clients'. Don't resell or republish the data in bulk as if it were your own product.
• Don't try to get around the limits, test the service's security or use it against websites that aren't yours beyond what the public audit already does.
• The audit only reads public pages and respects each site's robots.txt file.

API for developers

• The API comes with the Pro and Agency plans while they're active, with each plan's limits (requests per minute, per day and credits per day). We may adjust them with prior notice.
• Your keys are like passwords: you're responsible for what is done with them. If one leaks, revoke it on the API screen.
• You can use the data in your tools and for your clients. Don't resell it or publish it in bulk as your own data service.
• We may throttle or revoke a key that puts the service at risk (for example, abnormal automated use), and we'll let you know.

Availability and liability

We do our best to keep the service up, but it depends on external providers and may fail. Our liability is limited to what you paid for the service. We aren't responsible for business decisions made with the data or for your website's ranking.

Changes and governing law

If we change these terms, we'll publish the new date here. They are governed by the laws of Venezuela.

Contact

By email at serviciosdigitalesenvenezuela@gmail.com or on WhatsApp: write to us.