Refund policy

We don't want anyone to feel they paid for something that didn't help them. This page explains, briefly, when we refund your money and how to ask for it. SEOClave is a service of Romulo Felizola.

7-day guarantee on your first Pass

• If you buy your first Pass ($5), try it and it didn't help you, we refund the price minus the credits you used, at $0.10 each. If you didn't use any, we refund the full $5.
• It applies if you used at most 10 of the 50 credits (20%): it's for trying, not for using the Pass and asking for the money back.
• You have 7 days from when we confirm your payment. You don't have to give us a reason.
• Ask for it in Your purchases, next to that purchase, under «Didn't this Pass help you?». You can also ask on WhatsApp or by email.
• Asking for the guarantee cancels the credits left on that Pass.
• It applies once per person and only to the first purchase. If the same person (same ID, phone or card) already used the guarantee with another account, it doesn't apply again.
• We don't refund the payment method's fees, because the processor charges them and doesn't return them to us. What you paid in bolívares we refund in bolívares, at the same rate you paid.

Credits returned automatically

If a query fails or Google returns no results, that query's credits go back to your account automatically, without you having to ask.

Our mistakes and duplicate charges

• If we charged you twice for the same thing, or you paid for an order we couldn't deliver, we refund that payment in full.
• If the service doesn't work as described because of our mistake, we fix it or refund what you paid for the credits you didn't use.

Pro and Agency plans

They are one-month payments that don't renew themselves: we never charge you for a month you didn't ask for. Once the month's credits are in your account, that month isn't refunded, except in the cases of the previous section.

Yearly payment. You pay once for 12 months (two of them free) and the credits arrive month by month. It isn't refunded either, except in the cases of the previous section: in those we refund the part of the yearly price for the months we hadn't delivered yet.

How we refund the money

• Always by the same method you paid with.
• Card, Apple Pay or Google Pay payments: processed by Paddle.com, our reseller and Merchant of Record. The refund goes back to the same card; the bank may take 5 to 10 business days to show it.
• Pago Móvil payments: we refund the amount in bolívares you paid, to the account you paid from.
• We email you when we make the refund.

Contact

By email at serviciosdigitalesenvenezuela@gmail.com or on WhatsApp. The full rules are in the terms and conditions.