7-day guarantee and refunds

1. 1Go to Your purchases.
2. 2On your first Pass, open “Didn't this Pass help you?” and press Request the guarantee. Confirm.
3. 3You get an email with the amount we're refunding. We do it through the same method and let you know when it's done.

• We refund the price minus the credits you used ($0.10 each). If you didn't use any, the full $5.
• It applies if you used no more than 10 of the 50 credits, within 7 days of us confirming your payment, once per person (same ID, phone or card) and only for your first purchase.
• Payment method fees aren't refunded. If you paid in bolívares, we refund bolívares at your payment's rate.
• When you request it, the credits left on that Pass are cancelled.
• If we charged you twice or something didn't work because of our mistake, we also refund your money.

All the rules are in the refund policy.