Your purchases and receipts
Where to see the status of each purchase and the receipt we send you.
- In Your purchases you see each order with its date, plan, amount, method, reference and status.
- An order you haven't paid yet (awaiting payment or rejected) can be cancelled from Your purchases or from Home. Once the payment is reported or confirmed it can't be cancelled: write to us.
- If you pay for a plan, unpaid orders for the same or cheaper plans are cancelled automatically. Top-ups aren't touched.
- When we confirm a payment you get a receipt by email: receipt number, date, plan, price, what you paid, method, reference and seller. Keep it.
- If you paid by card, Paddle also sends you its own invoice.
| Status | What it means |
|---|---|
| Awaiting payment | You placed the order but haven't told us about a payment yet. |
| To be verified | You gave us the reference and we're checking it. |
| Paid | Confirmed: the credits are already in your account. |
| Rejected | We couldn't confirm the payment. Check the reason and let us know again. |
| Expired | The order lapsed without payment. Place a new one whenever you like. |
| Cancelled | You cancelled it, or it was cancelled automatically because you paid for the same or a bigger plan. You can order it again anytime. |
| Refunded | We returned the money for that purchase. |
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