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Two-step verification (Google Authenticator)

A code from your phone on top of your password: even if someone knows it, they can't get in without your phone.

It's optional and free. When you log in, after your password (or Google or Facebook), we ask for the 6-digit code the app shows on your phone; it changes every 30 seconds.

  • Turn it on: Settings → Turn on with Google Authenticator. Scan the QR code with the app (Microsoft Authenticator or Authy work too) and type the code it shows.
  • Backup codes: when you turn it on we give you 10. Each one works once to log in if you don't have your phone. Keep them somewhere other than your phone: they're only shown once. In Settings you can request 10 new ones (the old ones stop working).
  • Turning it off: in Settings, with a code from the app or a backup code. Turning it on or off always sends you an email.
  • Changing your password doesn't turn it off: that way nobody can skip it by getting into your email.
  • Lost your phone and your codes: message us on WhatsApp; we check it's you before removing it.
  • If the app says the code isn't valid, make sure your phone's time is set to automatic.

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